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Frequently Asked Questions
Is it possible to cancel my order?
Is it possible to cancel my order?
Once an order is submitted, we cannot guarantee cancellation. If you wish to cancel your order, please get in touch with us promptly. If you're a registered user, you can visit your "My Account" page to review your pending orders and check if immediate cancellation is an option.
Can I pick up my order?
Can I pick up my order?
Every order made via the Kitchen Pro Equipment store will be promptly shipped to its intended destination. For reasons of safety, insurance compliance, and efficient logistics, customer pickups are not feasible at this time.
Can I return the order?
Can I return the order?
Our return policy allows for returns within 30 days from the date of order receipt. The countdown for the return period commences upon order delivery.
Can I add to or modify my order?
Can I add to or modify my order?
Upon placing your order, we cannot ensure its alteration or cancellation. If you intend to modify your order, kindly reach out to us at your earliest convenience.
When Can I Expect to Receive My Order?
When Can I Expect to Receive My Order?
Orders are dispatched daily until 2:00 PM. To ensure same-day shipping, we recommend placing your order before this cutoff time. Tracking numbers are typically provided within 24 hours of shipment. If an order is placed on a Saturday night, it will be shipped on Monday, before 2:00 PM. Please allow up to 5 business days for your shipment to reach its destination from the shipping date.
Do you offer installation services for equipment purchases?
Do you offer installation services for equipment purchases?
We do not provide installation services for equipment purchases. As the equipment we offer is intended for commercial use, it should be installed by a professional technician experienced in handling commercial-grade equipment. It is the responsibility of the customer to arrange for the proper installation of the purchased equipment.
Where is my tracking number?
Where is my tracking number?
To locate your tracking number, please follow these steps:
- Check Your Email: First, be sure to check your email inbox for messages from the email address "orders@gokpe.com." Sometimes, tracking numbers are sent via email.
- Look in Spam/Junk Folder: If you haven't found the email in your inbox, please check your Spam or Junk folder. Occasionally, tracking notifications may be filtered into these folders.
- Tracking Number Timing: Tracking numbers are typically sent to customers within 24 hours after an order has been shipped. In some cases, it may take up to four days before you receive your tracking number.
- Still No Tracking Number?: If you haven't received your tracking number after the specified timeframe, we're here to assist you. Please consider one of the following options:
- Call Us: You can call our dedicated support line at 1-800-000-00 to report the issue. We are committed to responding promptly and providing you with the best possible support to resolve the matter.
- Start the Chat. One of our support specialist will be more then happy to locate tracking number for you.
We value your business and are here to ensure you have the information you need to track your order efficiently.
What is a liftgate?
What is a liftgate?
A liftgate is a platform affixed to the rear of the truck. This mechanism allows your order to be lowered to the ground where a loading dock and liftgate are not accessible. The truck driver will utilize the liftgate to place your order on the ground, and it will be your responsibility to move it indoors.
Do you deliver inside?
Do you deliver inside?
Our standard delivery service is curbside (or driveway) delivery and does not include bringing the shipment inside your building, garage, or specific room.
Reach out to our support team if you require the shipment to be brought past the curb/threshold. We can look into adding a premium service, often referred to as White Glove or Inside Delivery.
White Glove Service Option:
This service means the freight company will deliver the shipment into a specific area (like a garage, warehouse, or the main floor of a home) and sometimes includes unboxing and debris removal. Because the freight companies charge an additional fee for this specialized labor, our support team can take a look and see what the cost estimate would be for that service based on your location and the size of the shipment.
Regardless of where the delivery is placed, your signature acknowledges receipt in good condition. You must follow these mandatory inspection steps before signing:
Inspect Packaging:
Check for any damage (e.g., torn boxes, crushed corners) and note it on the delivery slip.
Check Piece/Pallet Count:
Verify that all items listed on the slip have arrived and note any missing pieces.
