Terms of Sale

By choosing to utilize Kitchen Pro Equipment's commercial-grade appliances in a residential setting, you acknowledge and consent to the following terms and conditions. We kindly request that you carefully review this waiver before proceeding:

1. Warranty Voidance: You hereby recognize and accept that deploying Kitchen Pro Equipment's commercial appliances within a residential environment will completely void the associated warranty. This signifies that any defects, damages, or issues that may arise while using the equipment in a residential context will be entirely your responsibility.

2. Responsibility: It is your full responsibility to ensure the proper and secure use of Kitchen Pro Equipment's commercial appliances within your residential premises. This responsibility encompasses adherence to all user manuals, safety instructions, and maintenance recommendations that accompany the equipment.

3. Assumption of Risks: You concede that the utilization of commercial appliances in a residential setting may entail particular risks, including, but not limited to, heightened wear and tear, potential equipment damage, and concerns regarding personal safety. You voluntarily assume all such risks.

4. No Liability: Kitchen Pro Equipment will not be held accountable for any resulting damages, losses, injuries, or expenditures stemming from the use of our commercial appliances in a residential setting. This encompasses repair or replacement costs, personal harm, or property damage.

5. Warranty Eligibility: Should you intend to employ our equipment within a commercial or professional context, we urge you to get in touch with our customer service department to explore warranty options tailored to your requirements.

6. Compliance: You agree to adhere to all pertinent local, state, and federal laws, regulations, and permits relating to the utilization of commercial appliances in a residential environment. Noncompliance may lead to legal repercussions.

7. Contact Information: Please ensure that your contact information remains up-to-date with Kitchen Pro Equipment to enable efficient communication regarding your appliances and any potential recalls or safety advisories.

Kitchen Pro Restaurant Equipment refrigeration and cooking equipment are specifically engineered for commercial applications and are not suitable for home use. 

Here’s why commercial kitchen equipment might not be right for residential settings:

1. Functionality Over Form: Designed primarily for commercial efficiency and durability, these units may not align with home kitchen aesthetics or user-friendliness.
2. Noise Levels: Commercial equipment typically operates at higher noise levels compared to residential appliances.
3. Higher Power Consumption: These units consume more electricity than household appliances, leading to higher energy costs.
4. Ventilation and Heat Output: Commercial equipment often requires additional ventilation due to less insulation and higher heat output. Installation usually necessitates a ventilation hood and a fire-suppression system to comply with local safety regulations.
5. Insurance and Warranty Risks: Using commercial equipment in a home could invalidate your homeowner’s insurance and the manufacturer’s warranty due to non-compliance with intended use guidelines.

Please consider these factors when deciding whether commercial kitchen equipment is appropriate for your residential setting.

Orders Availability

In-stock items generally ship in 1–2 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.

Tracking Information

Once your order has shipped, tracking information will be available and sent to you within 24–48 business hours. Please note that this timeframe is determined by the freight carriers’ systems and may vary slightly depending on the carrier.

Delivery and Risk of Loss

All deliveries are made curbside unless otherwise specified and paid for in advance. The risk of loss or damage to the product transfers to the customer once the product is delivered to the shipping carrier. Kitchen Pro Equipment is not responsible for loss, damage, or theft after the carrier takes possession. Customers are responsible for inspecting shipments upon delivery and noting any damages or shortages on the delivery receipt at the time of delivery. Claims for damage or missing items must be made directly with the carrier.

Freight and Accessorial Charges

Freight charges cover standard curbside delivery only. Additional services such as liftgate, inside delivery, limited access delivery, or white glove service must be arranged in advance and may incur extra charges. Customers are responsible for any accessorial fees billed by the carrier due to incorrect, incomplete, or inaccurate shipping information provided at the time of order.

Cancellation by Kitchen Pro Equipment

We reserve the right to cancel any order, refund, credit, or reshipment at our discretion without notice. Kitchen Pro Equipment also reserves the right to refuse service, terminate accounts, and terminate your rights to use Kitchen Pro Equipment’s website, mobile website, or mobile application services (“Services”). If we do so, we will not provide any type of reimbursement for termination related to conduct that we determine, in our discretion, violates our policies or any applicable law, involves fraud or misuse of the Kitchen Pro Equipment Services, or is harmful to our interests or another user.

Cancelling an Order

Once an order is placed, we cannot guarantee that it can be cancelled. If you wish to cancel an order, please contact us as soon as possible. A cancellation and/or restocking fee may be deducted from your return credit to cover the cost of cancelling the items and/or processing the items back into stock. This fee could be up to 50% of the item(s)’ cost. Customized products are non-modifiable, non-cancellable, and non-returnable.

Returns and Restocking

Returns must be requested within 30 calendar days of delivery and are subject to Kitchen Pro Equipment’s approval. Returned items must be in new, unused condition, in the original packaging, and accompanied by a return authorization number. Unauthorized returns will not be accepted. Restocking fees may apply and can be up to 50% of the purchase price. Shipping and handling charges are non-refundable, and customers are responsible for return shipping costs.

Modifying an Order

Once your order is placed, we cannot guarantee that it can be modified. If you wish to modify your order, please contact us as soon as possible.

Payments and Chargebacks

By placing an order, you agree to provide accurate billing and payment information. Any chargebacks initiated with your bank or credit card company without first contacting Kitchen Pro Equipment to resolve the issue will be considered a breach of this Agreement. We reserve the right to pursue collection actions, including legal remedies, and to recover associated fees, interest, and costs.

Product Warranty

Some products offered by Kitchen Pro Restaurant Equipment may come with a manufacturer’s warranty. When available, warranty details can typically be found within the product description or as a downloadable document directly on the product page. All manufacturer warranties are governed strictly by the terms and procedures established by the individual manufacturer. Because warranty coverage and conditions differ between manufacturers, we strongly recommend contacting our Customer Support Team to confirm warranty specifics prior to placing your order.

Unless a warranty has been purchased directly from Kitchen Pro Restaurant Equipment or a manufacturer’s warranty is explicitly indicated on the product page, Kitchen Pro Restaurant Equipment makes no additional warranties of any kind—express, implied, statutory, or otherwise. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or warranties arising from course of performance, dealing, or trade usage.

If you incorporate a product purchased from us into a separate item or system that you manufacture or assemble, you assume full responsibility and liability for the final product. Kitchen Pro Restaurant Equipment will not be held liable for any aspect of a product’s performance or safety once it has been integrated into another product.

This disclaimer does not override or limit any rights or warranties that cannot be legally excluded under applicable law.

Limitation of Liability

To the maximum extent permitted by law, Kitchen Pro Restaurant Equipment, along with its affiliates, partners, employees, agents, officers, directors, service providers, or licensors, shall not be held liable for any damages of any kind arising out of or related to the use—or inability to use—any product or related service. This includes, without limitation, any errors, delays, malfunctions, inaccuracies, or omissions.

This limitation covers all types of damages, whether direct or indirect, incidental or consequential, including but not limited to:

• Personal injury or property damage
• Food spoilage or product loss
• Lost revenue, profits, or business opportunities
• Data loss or corruption
• Business interruption or anticipated savings
• Reputational harm or loss of goodwill

These limitations apply regardless of the legal theory asserted—whether based on negligence, contract breach, strict liability, or any other theory—even if Kitchen Pro Restaurant Equipment was advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages, so the above limitations may not apply in full. In such cases, liability will be limited to the extent permitted by applicable law.

Force Majeure

Kitchen Pro Equipment shall not be liable or responsible for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to: natural disasters, government actions, labor disputes, supply chain interruptions, transportation delays, pandemics, or acts of terrorism.

Indemnification

You agree to indemnify, defend, and hold harmless Kitchen Pro Equipment and its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including attorneys’ fees) arising out of your misuse of the product, violation of these Terms of Sale, or violation of any applicable law.

Governing Law and Jurisdiction

These Terms of Sale shall be governed by and construed under the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Collier County, Florida. By placing an order, you consent to the personal jurisdiction of these courts.

All equipment purchased through our Kitchen Pro Equipment website will be delivered via curb side delivery. It is the customer's responsibility to ensure the equipment is safely transported and brought inside their premises. If you require additional assistance with delivery or installation, please contact our customer service team for available options and associated costs. We appreciate your understanding and cooperation.