Help & FAQs

Once an order is submitted, we cannot guarantee cancellation. If you wish to cancel your order, please get in touch with us promptly. If you're a registered user, you can visit your "My Account" page to review your pending orders and check if immediate cancellation is an option.

Every order made via the Kitchen Pro Equipment store will be promptly shipped to its intended destination. For reasons of safety, insurance compliance, and efficient logistics, customer pickups are not feasible at this time.​

Our return policy allows for returns within 30 days from the date of order receipt. The countdown for the return period commences upon order delivery.

Upon placing your order, we cannot ensure its alteration or cancellation. If you intend to modify your order, kindly reach out to us at your earliest convenience.

Orders are dispatched daily until 2:00 PM. To ensure same-day shipping, we recommend placing your order before this cutoff time. Tracking numbers are typically provided within 24 hours of shipment. If an order is placed on a Saturday night, it will be shipped on Monday, before 2:00 PM. Please allow up to 5 business days for your shipment to reach its destination from the shipping date.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Frequently, we promote coupons that customers can utilize to access discounted options.

The optimal approach is to click on the chat button and engage with one of our dedicated agents or to contact us via phone number or email.  They are adept at providing information about available coupons.

NOTE: Please be aware that certain items may already be priced at their most competitive rates, depending on prevailing market prices.

If you're wondering how to use a coupon code:

When you're on the Cart page, locate the designated field for the coupon code and enter it accordingly.

Returned items are subject to a restocking fee, which varies based on the item(s) cost and location. For commercial locations, the fee ranges from 20% to 35%, while for residential locations, it ranges from 25% to 35%, depending on the brand.

Please note that any shipping charges paid during checkout will not be credited upon the return. The refund amount will have an applicable restocking fee deducted from it. Additionally, customers are responsible for covering the cost of return shipping.

We do not provide installation services for equipment purchases. As the equipment we offer is intended for commercial use, it should be installed by a professional technician experienced in handling commercial-grade equipment. It is the responsibility of the customer to arrange for the proper installation of the purchased equipment.

Upon placing your order an invoice copy will be sent to your email address. To access another copy of the invoice, kindly log into your account. In case you don't have an account with us, please get in touch with one of our Customer Support Specialists to request an email copy of the invoice.

Should you believe that you have received an incorrect product, we kindly request that you keep the item(s) unused and in its original packaging.

Please contact our dedicated Customer Support Specialist, and they will promptly assist you in either reshipping the correct item or providing a refund. In some cases, we might ask for a picture of the incorrect product you received. The return shipping costs for that specific item will be covered from our end.

To check the status of your order, we have made tracking hassle-free. As soon as your order's tracking number is generated, we will promptly send you an email and a text message with the tracking information.

You can also easily monitor and trace your shipment by visiting the "Track Your Order" section on our website. For registered users, you have the additional option to log into your account and track your shipment.

To locate your tracking number, please follow these steps:

• Check Your Email: First, be sure to check your email inbox for messages from the email address "orders@gokpe.com." Sometimes, tracking numbers are sent via email.
• Look in Spam/Junk Folder: If you haven't found the email in your inbox, please check your Spam or Junk folder. Occasionally, tracking notifications may be filtered into these folders.
• Tracking Number Timing: Tracking numbers are typically sent to customers within 24 hours after an order has been shipped. In some cases, it may take up to four days before you receive your tracking number.
• Still No Tracking Number?: If you haven't received your tracking number after the specified timeframe, we're here to assist you. Please consider one of the following options:
• Fill Out the Form: You can fill out our online form to request assistance and open a support ticket.
• Call Us: Alternatively, you can call our dedicated support line at 1-800-000-00 to report the issue. We are committed to responding promptly and providing you with the best possible support to resolve the matter.

We value your business and are here to ensure you have the information you need to track your order efficiently.

A liftgate is a platform affixed to the rear of the truck. This mechanism allows your order to be lowered to the ground where a loading dock and liftgate are not accessible. The truck driver will utilize the liftgate to place your order on the ground, and it will be your responsibility to move it indoors.

If any part of your order is missing or if you have any concerns regarding the completeness of your delivery, please contact us immediately. Our dedicated team is here to assist you and ensure that your order is fulfilled accurately and to your satisfaction.

Add the desired items to your shopping cart.

Ensure you select the appropriate option for "business" or "residential," and enter your zip or postal code.

Proceed to checkout by choosing "Proceed to Our Secure Checkout" and then follow the provided prompts.

For a visual guide on the ordering process, you can watch our tutorial video. Feel free to refer to this helpful resource to make your ordering experience smoother. 

Certainly. We can indeed accept most prepaid credit cards, provided that the card has been properly registered with a corresponding billing address. Please note that for processing purposes, only a single credit card can be utilized to complete the order.

Our preferred method for order placement is through our secure online server. However, if you encounter any difficulties placing an order online, please don't hesitate to reach out to us via email, phone, or chat. We're here to assist you in any way we can. 

For payments made by check, money order, ACH, or wire transfer, your order must exceed $500 to be eligible. Orders are kept on hold until payment is successfully processed. If paying by personal check, a clearance period of 5 business days is required from the processing date. For other payment methods, the hold is released upon receipt, with a minimum delay of 1 business day.  

We kindly request that you get in touch with us before placing your order so that we can furnish you with comprehensive information regarding payments made through check, money order, ACH, or wire transfer. This proactive approach will ensure that you have a clear understanding of the payment process for these methods before proceeding with your order. Feel free to reach out to us, and we'll be pleased to assist you further. 

Ensuring the security of your credit card and personal information is of utmost importance to us at Kitchen Pro Equipment. To guarantee this, we employ the most advanced security measures available on the internet for transmitting your personal data.

We accept all major credit cards, such as MasterCard, Visa, American Express, and Discover. Additionally, we offer alternative payment methods, including checks, money orders, wire transfers, and ACH transfers for orders with a minimum total of $500.

Your card will be charged in full once the order is placed on our website.

To Create an Account, Click on the Register Button Found 

If you lack an elevated loading dock or forklift for unloading your items from the truck, opting for a liftgate is necessary and must be selected during checkout. The 'Common Carrier w/ Liftgate' option includes the liftgate fee. Should the need for a liftgate arise after an order has shipped, a higher fee may be applicable. Failure to select a liftgate option during checkout, resulting in an incomplete delivery, may incur a redelivery fee along with a liftgate fee. In such cases, we will contact you via email to discuss the appropriate fees and charge the card on file if necessary, ensuring the avoidance of additional carrier-related charges.

For certain items like large outdoor ice merchandisers or exceptionally long pizza prep tables, a liftgate may not suffice due to their size or weight, requiring a truck-level loading dock. If you have questions or lack a suitable loading solution, please reach out to our Customer Solutions Team for assistance.

Yes, please note that if your shipment is headed to a limited access location, such as a university, prison, military base, or country club, additional fees may apply.

Unfortunately, we are unable to ship to PO or APO/FPO boxes, or Viabox at this time. All carriers require a street address to successfully deliver your order. In cases where a shipping carrier deems your address inaccessible for delivery, they will either make the final delivery at the nearest shipping terminal or return the shipment to us.

If any item(s) in your common carrier order arrive damaged or are missing, please reach out to one of our Customer Solutions Specialists within 1 business day of receiving your order. We are committed to finding a solution for you.

In the event of damage or if any item or packaging is missing, or if you have any concerns about potential damage, please follow these steps:

Clearly note the issue on the delivery receipt before signing it.

Retain your copy of the delivery receipt.

Contact us within 1 business day to report the issue.

Preserve the damaged packing materials for inspection.

Take photographs of both the damaged items and the packaging.

While our warehouses take great care in packaging every order for safe shipment, damage can occasionally occur during transit. In cases of damage, we must engage with the carrier company to seek reimbursement for these damages. By signing the delivery receipt, you are acknowledging responsibility and ownership of the shipment in the condition it was noted. Failure to note any damage on the delivery receipt means that you have received your shipment in an acceptable condition, and we cannot guarantee compensation for damages.

Please click here to see how to accept delivery!

In rare instances, our freight carriers may misplace a shipment. In such cases, your satisfaction is our top priority, and we are committed to locating your items. If your order is marked as delivered but has not arrived, please reach out to us within 5 days of the indicated delivery date. Upon notification, we will take the necessary steps to track down your shipment. Please be aware that dock checks with the carrier may require 3-5 business days to complete, and traces with ground carriers may take 1-3 business days. If we locate your shipment, we will proceed with its delivery to your designated location. However, if it is determined to be lost, we will collaborate with you to reach a satisfactory resolution.

For our smaller ground orders, we rely on parcel carriers such as FedEx or UPS for domestic shipments and FedEx for international orders. If you require expedited delivery for your ground order, faster than the standard transit time, please inquire about available options.

In the case of larger palletized orders, we utilize a nationwide network of freight carriers. Our standard common carrier service provides curbside delivery.

Once you've found the items you wish to purchase on our website, simply click the "Add to Cart" button to include them in your shopping cart. Take note that there might be a dropdown menu above the "Add to Cart" button, where you may need to choose specific options like voltage or size before adding the item to your cart. Throughout your shopping journey, you can easily access your cart by clicking the "Cart" button positioned at the upper right corner of the screen.

Discovering items on our website is simple and convenient. You have several options:

1. Utilize the Search Bar at the top of the home page. You can search by our item number, manufacturer model number, title, keyword, or UPC code.
2. If you're seeking a more general item or want to explore, you can browse through our Product Categories and further refine your search results with filters.

Should you require assistance in locating items on our website, don't hesitate to reach out to our Customer Support Care. We're here to help!

Accessing your cart page is straightforward. Simply click on the "Cart" button situated at the upper-right corner of our website. Additionally, every time you add an item to your cart from its respective page, you'll be able to access your cart directly.

You can easily unsubscribe from our marketing emails by using the provided link at the bottom of each email. Alternatively, if you're logged in, you can manage your email preferences directly from your account.

Please remember that unsubscribing from marketing emails won't affect important order-related communications regarding your purchases. 

If you wish to remove an item from your cart, you have a couple of options. You can change the quantity to 0 and then click "Update Cart." Alternatively, you can click on the "X" located at the rightmost side of the total on the product's line. For a more comprehensive action, you can select "Empty Cart," which is located right beside the "Update Cart" button. This will remove all items from your cart.

Feel free to get in touch with our Customer Support Care team, and we'll be glad to offer you the most competitive price available in the market at enter link to Customer Support

To receive a quote for the items you're interested in, kindly reach out to us at [contact information]. Our team will be more than happy to assist you with a detailed quote.