Customer Support

We currently provide shipping services exclusively to the United States. If you're interested in shipping to a different location, please get in touch with us for further inquiries.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

If you lack an elevated loading dock or forklift for unloading your items from the truck, opting for a liftgate is necessary and must be selected during checkout. The 'Common Carrier w/ Liftgate' option includes the liftgate fee. Should the need for a liftgate arise after an order has shipped, a higher fee may be applicable. Failure to select a liftgate option during checkout, resulting in an incomplete delivery, may incur a redelivery fee along with a liftgate fee. In such cases, we will contact you via email to discuss the appropriate fees and charge the card on file if necessary, ensuring the avoidance of additional carrier-related charges.

For certain items like large outdoor ice merchandisers or exceptionally long pizza prep tables, a liftgate may not suffice due to their size or weight, requiring a truck-level loading dock. If you have questions or lack a suitable loading solution, please reach out to our Customer Solutions Team for assistance.

Orders are dispatched daily until 2:00 PM. To ensure same-day shipping, we recommend placing your order before this cutoff time. Tracking numbers are typically provided within 24 hours of shipment. If an order is placed on a Saturday night, it will be shipped on Monday, before 2:00 PM. Please allow up to 5 business days for your shipment to reach its destination from the shipping date.

For payments made by check, money order, ACH, or wire transfer, your order must exceed $500 to be eligible. Orders are kept on hold until payment is successfully processed. If paying by personal check, a clearance period of 5 business days is required from the processing date. For other payment methods, the hold is released upon receipt, with a minimum delay of 1 business day.  

We kindly request that you get in touch with us before placing your order so that we can furnish you with comprehensive information regarding payments made through check, money order, ACH, or wire transfer. This proactive approach will ensure that you have a clear understanding of the payment process for these methods before proceeding with your order. Feel free to reach out to us, and we'll be pleased to assist you further. 

Our return policy allows for returns within 30 days from the date of order receipt. The countdown for the return period commences upon order delivery.

Once an order is submitted, we cannot guarantee cancellation. If you wish to cancel your order, please get in touch with us promptly. If you're a registered user, you can visit your "My Account" page to review your pending orders and check if immediate cancellation is an option.