Free Shipping on All Restaurant Equipment:
We are thrilled to announce that shipping is completely FREE on all restaurant equipment, aiming to significantly enhance your shopping experience with us. Our commitment to providing exceptional service includes ensuring that you can receive our high-quality products without worrying about additional shipping costs.
Estimated Shipping Times:
- Preparation for Shipment: Most of our products are typically prepared for shipment within 1-3 business days, ensuring a swift process from order to dispatch.
- Delivery Time: Our average delivery time is 3-5 business days, allowing you to receive your items promptly and efficiently.
- Efforts to Maintain Timeliness: While we strive to ship all orders within the aforementioned timeframe, please be aware that there may be occasional exceptions. These exceptions could occur during particularly busy periods or due to supply issues with specific items in your order.
- Communication: If you have a specific date by which you need a product, we encourage you to use the customer notes section during checkout to inform us. We will promptly communicate with you if there are any challenges in meeting your requested date.
- Special Circumstances: For items not stocked in our warehouse, please note that processing times, transit times, and stock availability will vary. We advise contacting us before placing your order if you require your items by a specific date.
- Expedited Shipping: Expedited shipping availability may differ depending on the brand. We endeavor to meet your needs whenever possible.
- Order Cancellation and Return: Once an order is placed, we cannot guarantee the cancellation of items from the order or their return. However, we always aim to work with our customers to address any concerns.
We hope this free shipping policy further incentivizes you to choose us for all your restaurant equipment needs. Our goal is to provide you with not only the best products but also the best shopping experience possible.
Common Carrier Shipments: Orders that are too large or heavy to ship via UPS or FedEx will be delivered via common carrier on a full-size tractor trailer, with free shipping still applied. When your order ships via Common Carrier, we will provide you with tracking information to allow you to prepare for delivery. Freight/Common Carrier deliveries are always to a loading dock or curbside, even with lift-gate. Drivers are not obligated to deliver freight into driveways, garages, or any other locations.
Upon Common Carrier Delivery, Please Do the Following: Inspect the item for any signs of damage. If signs of damage are evident, you MUST do the following: If you claim damage on all or part of your shipment, and this was not noted on the Proof of Delivery Receipt, we CANNOT guarantee compensation for damages. If you signed the delivery receipt without noting damages, you have confirmed that your shipment was received in good condition.
Limited Access Issues: Customers must notify us at the time of ordering about any potential delivery access issues. If the truck arrives and is unable to access your location or turn around due to unknown limited access, any charges associated with re-delivery will be the responsibility of the customer.
Delivery Refusal: If delivery is refused for any reason (other than freight damage), the customer will be responsible for all initial shipping and re-delivery charges. If refusing delivery due to damage, it must be noted on the delivery receipt.
(Note: Please ensure to consult the most up-to-date shipping information from Kitchen Pro Equipment as shipping policies may change over time.)
