Returns at Kitchen Pro Equipment
You have 30 calendar days from the date of receipt to initiate a return for an item. To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- The item should be in its original packaging.
- You must include the receipt or proof of purchase in the return shipment.
We strive to ensure you are completely satisfied with your purchase. However, we understand that there may be instances where you wish to return an item. In such cases, please be aware of the following return policies:
Restocking and Shipping Fees: If a customer decides to return an item for personal reasons unrelated to product performance or satisfaction, they will incur shipping and restocking fees. These fees help cover the cost of processing returns and restocking items.
Customers are advised to bear the expense of returning items to Kitchen Pro Equipment's designated distribution centers, details of which will be provided upon inquiry. Furthermore, the buyer is liable for the outbound freight charges (Free Shipping) related to the original shipment.
Returned items may be subject to a restocking fee, which varies depending on the type of location:
For commercial locations, the restocking fee ranges from 20% to 35% of the item's cost.
For residential locations, the restocking fee ranges from 25% to 35%, depending on the brand.
- Returns for Wrong or Damaged Items: If you receive an item that is wrong or damaged, you will incur no restocking or return shipping fees. We are committed to ensuring your satisfaction and will provide a 100% refund of the item and shipping costs in such cases. We prioritize rectifying any errors related to wrong or damaged items promptly and efficiently.
- Free Shipping Program Items: For items included in our "free shipping program," please be aware that if a return is initiated, additional shipping and handling fees will be assessed and deducted from the refund amount. This policy is in place to manage the costs associated with offering free shipping on products.
Refunds:
Upon receiving your returned item, we will inspect it and notify you of its receipt. You will receive immediate notification regarding the status of your refund after the item is inspected. If your return is approved, we will promptly (1 business day) initiate a refund to your credit card (or original method of payment). The timeframe for receiving the credit may vary, depending on your card issuer's policies.
Warranty Claims:
In the rare circumstance where, on the first day of use, the item is not performing as expected according to restaurant equipment industry standards and the requirements of major manufacturers (e.g., Vulcan, True, Turbo Air, Manitowoc, Blueair, Everest, Electrolux, etc.), customers must contact our warranty department. This department will diagnose the issue. You can initiate this process by reaching out to the Kitchen Pro Equipment customer support department via phone, chat, or email. Once the service technician diagnoses the equipment malfunction, the product manufacturer will offer options to either fix the issue, replace the item, or provide a full refund.
To minimize and prevent malfunctions, please follow the proper installation guides and coverage limitations provided on our policy page and in the product warranty documents.
