At Kitchen Pro Equipment, we strive to provide you with a seamless shopping experience. Our commitment to prompt order processing and clear communication is paramount.

In-stock items typically ship within 1-2 business days from the date of your order. For items that are shipped directly from the manufacturer, you can find estimated processing times on the respective item's page. In the event that we encounter insufficient stock to fulfill your order, you will receive an email notification from our team within 24 business hours. If your order has time constraints, kindly respond to the email, and our team will work diligently to find a suitable solution for you.

We retain the right to cancel any order, issue refunds, provide store credits, or arrange for reshipment at our discretion, without prior notice. Additionally, Kitchen Pro Equipment reserves the right to refuse service, terminate user accounts, and revoke your access to our website, mobile website, or mobile application services (collectively referred to as "Services"). Should such action be taken, we will not offer any form of reimbursement related to the termination, except in cases where the termination is associated with conduct that we determine, at our discretion, to be in violation of our policies, any applicable laws, fraudulent or abusive use of Kitchen Pro Equipment Services, or actions that may harm our interests or those of other users.

Once your order is placed, we cannot guarantee that it can be modified. If you find the need to modify your order, we kindly request that you contact us as soon as possible. It's important to note that customized products are exempt from modifications, cancellations, and returns.

The security of our customers' online transactions is of paramount importance to us. To uphold this commitment, we subject all orders to rigorous security checks before commencing the processing phase. We appreciate your understanding of this precautionary measure, as it may result in a slight delay for a small percentage of orders. Should additional information be necessary to verify the validity of an order, our team will promptly reach out to you via email.

For the quickest and easiest checkout experience, we recommend using a major credit card. We accept the following credit cards:

• MasterCard
• Visa
• American Express
• Discover

You can also use most prepaid credit cards as long as they have been registered with a billing address. Please note that only a single credit card may be used to process each order.

For orders totaling $500.00 or more, we offer alternative payment options, including:

• Check
• Money Order
• ACH (Automated Clearing House)
• Wire Transfer

Please be aware that orders paid using these methods will be placed on hold until payment has been received and cleared. The specific details for each alternative payment method are as follows:

Personal checks are processed on Tuesdays and Fridays and will be held for 5 business days from processing to allow for clearance.

All other alternative payment orders will be released as soon as the payment is received, with a minimum delay of 1 business day to verify payment.

Charges and Authorizations

When you place an order with us, your credit card will be charged immediately. An authorization is initially placed on your bank account to ensure the availability of funds. These authorizations may appear as "pending" on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will be removed from your bank statement, typically within 1-2 business days.

Please note that the duration of authorizations for pending transactions varies among credit and debit card providers. If your order has an extended lead time, our Payments team may contact you to request an early charge to prevent the expiration of the authorization. It's important to be aware that authorizations or pending transactions may affect your bank account balance and could lead to overdraft fees. Kitchen Pro Equipment assumes no liability for any such fees resulting from these authorizations.

All prices displayed on our website are listed in US Dollars ($). If you place an order from outside the United States, the funds captured for your order will be converted to the local currency of your country as reflected on your credit card statement. The exchange rate is determined at the time of order shipment, not when the order is placed. Additionally, credit card companies may apply a currency conversion fee, so we recommend contacting your card issuer for further information.

As an e-commerce company, our primary mode of communication is through email. All updates and communications regarding your order will be sent to the email address provided during the order placement process. Therefore, we kindly request that you ensure the accuracy and validity of the email address provided when making your purchase.

Currently, sales tax is applicable only to orders shipping to the state of Delaware. If you are tax-exempt and shipping to Delaware, please visit your My Account page and select "Upload Tax Exempt Form" to submit your exemption form for review.

If your payment was made using wire transfer, ACH, or check, any refund processed will be issued in the form of store credit. In cases where we are unable to process a refund to your original payment method (for instance, if your credit or debit card has been closed), you will also receive a refund in the form of store credit.

Please note that store credit can only be redeemed for merchandise or services offered online and has no cash value. Additional restrictions may apply, so feel free to reach out to our Customer Solutions Team if you have any questions or require further assistance.

On our product pages, you will find information about known and upcoming manufacturers' price increases. While we strive to obtain this information in advance, there may be instances where our manufacturers do not provide notice of price increases prior to the effective date. In such cases, for pending orders with alternate payment arrangements or orders that have not been fully paid, we reserve the right to apply manufacturers' price increases to the order total.

If we receive notification of a manufacturers' price increase for an unpaid order, we will promptly contact you to communicate the adjusted price, any additional payment required, and the due date for that payment. Should you choose not to provide the additional payment required, we will regretfully cancel the order and initiate a full refund. To ensure that you receive the most accurate pricing on your order, we recommend paying in full before the effective date of any price increase.

If we receive notification of a manufacturers' price increase for an unpaid order, we will promptly contact you to communicate the adjusted price, any additional payment required, and the due date for that payment. Should you choose not to provide the additional payment required, we will regretfully cancel the order and initiate a full refund. To ensure that you receive the most accurate pricing on your order, we recommend paying in full before the effective date of any price increase.

Please be aware that all prices are subject to change without prior notice. In the rare event that a product is listed at an incorrect price due to an error on our Services, Kitchen Pro Equipment will take corrective measures at our discretion. These measures may include reaching a mutual agreement on the price with the customer or canceling the order, resulting in a full refund.

If you believe you have received the incorrect product, we request that you keep the item(s) unused and in their original packaging. Please promptly contact our Customer Solutions team, and they will assist you in either reshipping the correct item or processing a refund. We may ask for a photograph of the incorrect product received, and we will cover the cost of return shipping for that item.

If you find it necessary to change the shipping address for an order that has already been processed, please be aware that carriers impose a reconsignment fee for this service. When an address change request is made, we will promptly contact you via email to provide details about the carrier's fee.

To proceed with the address change, we will require your confirmation regarding the fee and the updated address. In the absence of your confirmation, we will maintain the original address provided during the checkout process. It is important to note that if the carrier attempts delivery to the original address and encounters difficulties, additional redelivery fees may be incurred, in addition to any reconsignment fees.

For your convenience, we offer a "Call Before Delivery" option. By selecting this service, the carrier will reach out to you approximately 24 hours prior to the estimated arrival of your order. They will coordinate a suitable delivery appointment using the phone number you provided during checkout.

Please keep in mind that opting for a "Call Before Delivery" may extend your order's transit time by an additional day. This service is applicable solely to items in your order that are being shipped via a common carrier. Typically, a 4-hour delivery window is established, though variations may occur based on the carrier and destination.

A "Call Before Delivery" is mandatory for residential deliveries and is advisable for businesses with irregular operating hours. Please note that deliveries occur from Monday through Friday, typically between 8:00 a.m. and 5:00 p.m.

If the carrier misses the scheduled delivery appointment, they will arrange for a new appointment. In cases where you are unavailable to accept the delivery during the scheduled time, any redelivery fees imposed by the carrier will be your responsibility. Additional fees may apply if you require a time-specific delivery that deviates from the standard 4-hour window or if you are unable to accept delivery within a reasonable timeframe following the carrier's initial contact request.

In situations where a delivery cannot be completed because "Call Before Delivery" was not selected during checkout, the carrier may apply a redelivery fee to facilitate a second delivery attempt. In such instances, we will promptly notify you via email regarding the applicable fee and proceed with charging the card on file if necessary, in order to prevent further fees from the carrier.

For common carrier deliveries, it is important to be aware that carriers typically allocate a 15-minute window for the completion of your delivery. Excessive delays during the delivery process may result in the carrier imposing detention fees.

Furthermore, if you are unable to accept the shipment within a reasonable timeframe, causing the carrier to retain your shipment at their terminal, the carrier may apply fees for storage. To ensure a smooth and timely delivery process, we recommend being prepared for the delivery in advance.

For more detailed information on common carrier shipments, please visit our Common Carrier Shipments page.

Should you have any questions or require further assistance regarding your shipment, please do not hesitate to reach out to our Customer Solutions Team. We are here to assist you with any concerns or inquiries you may have.

At Kitchen Pro Equipment, we accommodate both commercial and residential shipping addresses for the convenience of our customers. Here's what you need to know:

Commercial Shipping to Residential Addresses: 

Commercial carriers will deliver the majority of our products to residential shipping addresses. If you operate a business from your home and do not have an account set up, please select "residential" in your shopping cart because carriers may still categorize your address as residential. When you create an account with us, our system will automatically identify your address as "residential" in such cases.

Additionally, please be aware that we reserve the right to decline shipping to residential addresses, and some brands may not offer residential shipping options at all. We understand that some of our residential customers may choose to incorporate commercial equipment into their homes. However, it's crucial to make informed decisions based on your specific requirements and the potential implications mentioned above. Your satisfaction and safety are of utmost importance to us, and we are here to assist you in selecting the right equipment for your needs.

Commercial Equipment Usage for Residential Purposes

In the event that a customer purchases commercial equipment from Kitchen Pro Equipment for residential purposes, it is imperative to acknowledge and understand the following:

Liability Waiver:

Kitchen Pro Equipment shall bear no liability or responsibility for any incidents, injuries, or damages that may arise as a result of the utilization of commercial equipment within a residential setting. This disclaimer extends to circumstances where the customer, or any other individual within the household, may suffer injuries, harm others, or cause damage to the residential premises through the use of said commercial equipment.

Assumption of Risk:

By opting to employ commercial equipment within a residential context, the customer expressly assumes all associated risks and hazards. This assumption of risk encompasses potential injuries, accidents, or property damage that may transpire as a consequence of such usage.

Release from Liability:

Kitchen Pro Equipment, its affiliates, agents, and employees shall be released from any and all claims, demands, liabilities, or legal actions pertaining to injuries, harm, or damage arising from the residential application of commercial equipment. This release from liability shall be applicable to the fullest extent permissible by law.

Legal Implications:

Customers are advised to adhere to all pertinent laws, regulations, and safety guidelines governing the utilization of commercial equipment in residential settings. Any contravention of applicable laws and regulations may result in legal consequences, for which Kitchen Pro Equipment shall not be held responsible.

Safety and Compliance:

Customers are encouraged to exercise due diligence in assessing the suitability and safety of commercial equipment for residential use. Prior to implementation, it is recommended to consult with relevant experts or authorities to ensure compliance with safety standards.

Indemnification:

Customers agree to indemnify and hold Kitchen Pro Equipment harmless against any claims, losses, or liabilities arising from the residential deployment of commercial equipment. This indemnification shall include legal fees, expenses, and costs incurred in defense against any claims.

By proceeding with the purchase and utilization of commercial equipment for residential purposes, the customer acknowledges having read, understood, and agreed to the terms of this disclaimer, and acknowledges the absence of liability on the part of Kitchen Pro Equipment in the aforementioned scenarios. It is imperative that customers exercise prudence and due care when using commercial equipment in residential settings to mitigate risks and ensure safety.

Additional fees may apply when shipping to limited access locations, including but not limited to universities, prisons, military bases, or country clubs. Please be aware of these potential charges when placing your order.

Common Carrier

While we take great care in packaging every order to ensure safe delivery, damage, missing items, or loss can occur during transit. In the event of any of these situations, please follow these steps:

• Note Damage or Missing Items: Before signing the delivery receipt, clearly note any damage, missing items, or doubts about possible damage.
• Retain the Delivery Receipt: Keep your copy of the delivery receipt for reference.
• Contact Us Promptly: Reach out to our customer support team within 1 business day to report the issue.
• Preserve Packing Materials: Retain the damaged packing materials as they may be required for inspection.
• Document the Damage: Take pictures of the damaged items and packaging to assist with the claims process.

It's important to emphasize that by signing the delivery receipt without noting any damage or issues, you accept responsibility for the shipment's condition as received. Failure to note damage may hinder our ability to provide compensation for any damages.

In rare cases where our freight carriers lose a shipment, rest assured that locating your items is our top priority. We will work closely with the carrier to recover the lost shipment. Dock checks with the carrier typically take approximately 3-5 business days to complete. If your shipment is found, we will proceed with delivery to your location. In the unfortunate event that it is deemed lost, we will collaborate with you to find a satisfactory resolution. Your satisfaction and receiving your order in good condition are our primary concerns.

Receipt of your Order

Upon the receipt of your order, it is essential to perform a thorough inspection to identify any potential issues such as damaged, lost, or missing items. In the unfortunate event that you discover any discrepancies, kindly adhere to the following guidelines:

If any part of your order is either missing or has sustained damage during transit, we kindly request that you retain both the items and their original packaging. It is imperative to initiate contact with us within 5 business days of receiving your order. This prompt communication will enable us to swiftly address the situation and work towards a suitable solution. In certain cases, we may also request photographic evidence of the damage to facilitate the resolution process.

While exceedingly rare, there may be instances where our carriers misplace a shipment. Rest assured that locating your items is our utmost priority, and we will collaborate closely with the carrier to expedite the resolution. The tracing process for ground shipments typically spans 1-3 business days. Should your shipment be located, we will proceed with its delivery to your designated location. Conversely, if it is deemed lost, we will diligently work with you to reach a satisfactory resolution.

The packaging employed during the shipment process serves the crucial purpose of safeguarding the contents of your order against any potential damage or mishandling during transit. While we make every effort to ensure the integrity of the packaging, there may be instances where the outer packaging sustains damage.

It's important to understand that the packaging is primarily engineered to preserve the condition of the products we dispatch. Consequently, we do not provide compensation for damage incurred by the packaging itself.

However, if the actual items within your shipment suffer damage, we urge you to promptly notify us. Doing so enables us to swiftly arrange for compensation or replacement of the affected items. Your satisfaction and the receipt of your order in pristine condition remain our utmost priorities.

At Kitchen Pro Equipment, we make every effort to streamline the shipment process and consolidate items whenever feasible. However, please be aware that we cannot guarantee that every item in your order will be shipped together. The reason for this variance lies in the diverse sourcing locations of our products.

In cases where your order necessitates multiple shipments, it's important to note that the complete shipping cost will be assessed with the initial shipment.

If you have specific preferences, such as expedited shipping for certain items and standard Ground for others, we kindly request that you place separate orders for each shipping method. This ensures the accurate allocation of shipping options to individual items within your order.

We appreciate your understanding as we strive to deliver your items efficiently and in the best possible condition. If you have any questions or require further assistance, please don't hesitate to reach out to our Customer Solutions Team.

At Kitchen Pro Equipment, our dedicated warehouses are committed to swiftly processing and preparing your orders for shipment, typically within 1-2 business days. While the majority of our products are dispatched from our U.S. warehouses, it's important to note that certain items are shipped directly from the manufacturer. Consequently, delivery times may exhibit some variation.

For orders entrusted to common carriers, the delivery timeframe typically spans from 1 to 10 business days. The specific duration hinges on your geographical proximity to the designated shipping location. Ground shipping, a prevalent choice, generally encompasses a timeframe of 1 to 7 business days. It is prudent to allocate an additional day for delivery when your designated delivery date coincides with a holiday. Our warehouses observe a select set of holidays, including Christmas, New Year's, Memorial Day, 4th of July, Labor Day, and Thanksgiving. It's worth noting that shipping companies may also observe additional holidays. It is essential to recognize that all estimated delivery times for standard ground and common carrier shipments are approximate and not guaranteed.

Products bearing the Kitchen Pro Equipment brand, which are housed within our facilities, are typically delivered within a speedy timeframe of 2-5 business days. We take pride in ensuring that our in-house brands are promptly shipped to you, enhancing your overall shopping experience.

To facilitate same-day shipping, orders must be placed before 12:00 p.m. Eastern Standard Time (EST). This expedited service is exclusively available for delivery on business days, which encompass Monday through Friday. Please be advised that shipping cutoff times may vary for orders shipping directly from the manufacturer.

We are committed to ensuring that your orders are processed efficiently and that delivery times are as prompt as possible. However, it's advisable to keep in mind that factors such as shipping method, product availability, and your proximity to the shipping location can influence delivery durations. We appreciate your understanding of these variables as we endeavor to provide you with a seamless shopping experience.

If you lack the convenience of an elevated loading dock or forklift to safely unload your ordered items from the delivery truck, you will require a liftgate service. It is imperative to select the "Common Carrier w/ Liftgate" option during the checkout process to ensure the inclusion of this service. The cost for the liftgate service is encompassed within this option. Please be aware that if the need for a liftgate arises after your order has already been shipped, a higher fee may be applicable.

In the event that delivery cannot be successfully executed due to the omission of the liftgate option during checkout, a redelivery fee may be imposed in addition to the liftgate fee. In such instances, we will promptly notify you via email regarding the applicable fees and, if necessary, charge the payment card on file. It is our priority to ensure that these measures are taken to circumvent any further charges incurred with the carrier.

It is important to note that for certain orders that include frozen or refrigerated items, a liftgate service may not be a viable option. In such cases, the delivery driver will undertake the responsibility of manually unloading the items from the truck in lieu of the liftgate service.

For specific items such as large outdoor ice merchandisers or exceptionally lengthy pizza prep tables, the weight and size may surpass the capabilities of a liftgate. In such circumstances, a truck-level loading dock will be essential for the successful offloading of these items. If you find yourself uncertain about the requirements of your order, please do not hesitate to reach out to our knowledgeable Customer Solutions Team for guidance and clarification. Your satisfaction and the seamless delivery of your items are our primary objectives.

The information provided on our website does not constitute legal advice and is intended solely for general informational purposes. It's essential to note that the information available on our site may not be the most up-to-date regarding legal matters, as laws can change periodically. We strongly recommend that readers familiarize themselves with their state's applicable laws and restrictions. We explicitly disclaim any liability for actions taken or not taken based on the content of our site, which is provided "as is" without any representation of error-free content.

We strive to keep our list of Compatible Models as accurate and current as possible. If you have any questions or concerns, please feel free to reach out to one of our Customer Solutions Specialists before placing your order.

We make every effort to provide the most precise and representative images of our products. However, in some cases, acquiring certain product images can be challenging or impossible. In such instances, we will use the closest representative image available for the product. These illustrative images may depict optional accessories or features or may represent a similar product.

Therefore, we strongly recommend that you carefully read the product description and review any related product literature, such as Specification Sheets or SDS Sheets, before placing your order. If you have any questions or concerns about a product after reviewing the description and product literature, please do not hesitate to contact us.

Image Color Policy

Our Images Department goes to great lengths to represent the color of items as accurately as possible on our website. However, please be aware that depending on your device settings, the color of an item may appear differently in person. We cannot guarantee the precise accuracy of colors displayed on your device.

Certain product types, such as textiles and fabrics, may exhibit dye lot variations due to their manufacturing process. If you're attempting to match a product you already possess, please get in touch with us, and we'll do our utmost to accommodate your request.

At Kitchen Pro Equipment, we are committed to offering the lowest prices possible. If you come across a lower price, including delivery costs, from one of our competitors, please bring it to our attention using our ask us form. We will make every effort to beat the advertised price.

If you intend to resell items in the State of California, it is essential to provide your customers with an appropriate Proposition 65 warning, if required. You can find a suitable warning for your use on the product detail pages of items that necessitate such a warning. For further information about Proposition 65, please visit www.p65warnings.ca.gov.

As a bulk distributor of food service supplies, we are dedicated to advertising our lowest prices on our products, including any discounts we receive from our vendors, which we pass on to our customers. Occasionally, we offer sales and coupon codes to provide additional discounts off the original item price. To ensure you receive the discount for sales, we recommend purchasing the items promptly. Coupon codes associated with our products will have an associated expiration date. Coupons and discounts will only be applied to orders placed while the coupon or discount is still valid. These discounts are not applicable to already discounted products and cannot be combined with other offers. Some coupon codes may exclusively apply to Kitchen Pro Equipment Plus Members.

Please be aware that pricing advertised on external sources outside of our website may not reflect our current offerings accurately. Our website's prices are regularly updated to provide precise, real-time pricing. However, search engines and coupon code websites may not consistently display the most current prices. Prices and coupon codes that are no longer valid will not be honored during the checkout process.

At Kitchen Pro Equipment, we aim to provide our valued customers with comprehensive information regarding the use of commercial equipment, whether in a commercial food service or residential setting. Please consider the following information to make informed decisions:

Commercial Equipment in Residential Settings

When contemplating the use of commercial-grade equipment in a residential environment, it's essential to be aware of the following considerations:

• Insurance and Warranty Implications: Installing commercial appliances in your home may void your homeowner's insurance coverage and the manufacturer's warranty.
• Power Consumption: Commercial equipment typically consumes more electricity than residential appliances, potentially impacting your utility costs.
• Heat Generation: Many commercial items are not as thoroughly insulated as residential appliances, leading to increased heat generation in your home.
• Safety Requirements: Commercial appliances may require specialized ventilation and fire-suppression systems to comply with local safety codes, which are not typically found in residential kitchens.
• Performance Expectations: Commercial cooking equipment is primarily designed for functionality and durability in commercial settings, which may not align with standard consumer-level expectations in terms of aesthetics and ease of use.

Noise Levels: Commercial equipment is often louder than comparable non-commercial alternatives, which could affect the tranquility of your residential space.

All warranties are subject to the manufacturers' warranty policies. If any issues arise with the product you have purchased, please contact the manufacturer of the item directly, following the instructions provided in the documents accompanying the product.

Kitchen Pro Equipment and its vendors bear no responsibility for parts or labor coverage in the event of component failure or other damages resulting from the installation of equipment in non-commercial or residential settings. We also retain the right to decline shipments intended for residential use. In such cases, we will promptly notify you.

Coverage Limitations

The warranties applicable to all commercial restaurant equipment have limitations that include, but are not limited to, the following:

• Failure to install and use the equipment within the proper operating conditions as specified by the manufacturer's equipment warranty policy. This encompasses, among other things, residential, outdoor, or mobile applications.
• Issues related to improper installation, which are the responsibility of the installer.
• Adjustments necessitated by improper operating conditions.
• Damage caused by improper electrical connections, power failures, or the use of generators.
• Failure to adequately maintain the unit, including all required preventative maintenance and cleaning.
• Installation in non-commercial or residential settings. All commercial equipment available on our online platform is intended for installation in commercial environments.
• Equipment sold or used outside of the contiguous United States, equipment acquired second-hand, equipment purchased from an unauthorized reseller, and equipment explicitly sold without warranty coverage.
• Equipment lacking a valid serial number and proof of purchase, or any other means of verifying warranty coverage.
• Equipment that has not been used appropriately, has been subject to misuse, neglect, abuse, accident, alteration, negligence, damage during transit, delivery, or installation, or has been affected by fire, flood, or an act of nature.
• Equipment that has been altered, modified, or repaired by anyone other than an authorized service agency, except for routine preventative maintenance and cleaning.

You have 30 calendar days from the date of receipt to return an item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Additionally, you must include the receipt or proof of purchase in the return shipment.

In very rare cases, if the item does not perform as expected according to restaurant equipment industry standards and the requirements of major manufacturers (e.g., Vulcan, True, Turbo Air, Manitowoc, Blueair, Everest, Electrolux, etc.) on the first day of use, customers should contact the warranty department for assistance. To initiate this process, please reach out to the Kitchen Pro Equipment customer support department via phone, chat, or email. Once a service technician is dispatched and diagnoses the equipment malfunction, the product manufacturer will provide options to either repair the issue, replace the item, or process a full refund.

To minimize the risk of malfunctions, please adhere to the proper installation guides and coverage limitations provided on our policy page and within the product warranty documents.

Customers are responsible for covering the shipping costs when returning an item. Please note that the original shipping costs are non-refundable. If a refund is issued, the original shipping cost will be deducted from the refund.

For items included in our "free shipping program," additional shipping and handling fees will be assessed and deducted from the refund amount.

Returned items are subject to a restocking fee, the percentage of which varies based on the location and brand:

For all commercial locations, the fee ranges from 20% to 35% of the item(s)' cost.

For residential locations, the fee ranges from 25% to 35% of the item(s)' cost, depending on the brand.

Please note that any shipping charges paid during checkout will not be credited along with the return. Customers are responsible for the cost of return shipping.

Upon receiving your returned item, we will inspect it and notify you of its receipt. Subsequently, we will promptly inform you of the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). The timeframe for receiving the credit varies and depends on your card issuer's policies.