Shipping policy

Estimated Shipping Times:
Most of our products are typically prepared for shipment within 1-3 business days, and our average delivery time is 3-5 business days. While we make every effort to ship all orders within this timeframe, there may be occasional exceptions during busy periods or due to supply issues with specific items in your order. If you have a specific date by which you need a product, please use the customer notes section during checkout to inform us. We will promptly communicate with you if there are any challenges in meeting your requested date. Additionally, if an item is not stocked in our warehouse, processing times, transit times, and stock availability will vary. If you require your items by a specific date, please contact us before placing your order. Please note that expedited shipping availability may differ depending on the brand. It's important to be aware that once an order is placed, we cannot guarantee the cancellation of items from the order or their return.

Common Carrier Shipments:
Orders that are too large or heavy to ship via UPS or FedEx will be delivered via common carrier on a full-size tractor trailer. When your order ships via Common Carrier, we will provide you with tracking information to allow you to prepare for delivery.

• Freight/Common Carrier deliveries are always to a loading dock or curbside, even with lift-gate. Drivers are not obligated to deliver freight into driveways, garages, or any other locations.

Upon Common Carrier Delivery, Please Do the Following:

• Inspect the item for any signs of damage.
• If signs of damage are evident, you MUST do the following:

If you claim damage on all or part of your shipment, and this was not noted on the Proof of Delivery Receipt, we CANNOT guarantee compensation for damages. If you signed the delivery receipt without noting damages, you have confirmed that your shipment was received in good condition.

Additional Accessorial Charges:
Any additional charges, such as change of address, residential delivery, limited access, re-delivery, lift-gate, delivery appointment, and storage fees, will be the responsibility of the customer. These charges may be incurred at the time of delivery and will be billed back to the customer.

Limited Access Issues:
Customers must notify us at the time of ordering about any potential delivery access issues. If the truck arrives and is unable to access your location or turn around due to unknown limited access, any charges associated with re-delivery will be the responsibility of the customer.

Delivery Refusal:
If delivery is refused for any reason (other than freight damage), the customer will be responsible for all initial shipping and re-delivery charges. If refusing delivery due to damage, it must be noted on the delivery receipt."

(Note: Please ensure to consult the most up-to-date shipping information from Kitchen Pro Equipment as shipping policies may change over time.)